Refund and Returns Policy
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Return Eligibility
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We accept returns for defective or damaged books within 14 days of receipt.
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To be eligible for a return, the book must be unused and in its original condition.
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Digital products (e-books, PDFs) are non-refundable.
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How to Initiate a Return
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Contact our support team at monotis.xyz@gmail.com with your order details and a description of the issue.
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If your return is approved, we will provide you with return instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refund Process
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Once we receive and inspect the returned book, we will notify you of the refund approval status.
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Approved refunds will be processed within 5-7 business days and credited to your original payment method.
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Shipping costs are non-refundable.
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Exchanges
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If you receive a defective or incorrect book, we will replace it at no extra cost.
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Please contact us within 7 days of receiving your order for an exchange request.
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Contact Us
If you have any questions about our Sales, Refund, and Returns Policy, feel free to contact us:
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Street: 32501 HIGHWAY 62 FRANKLINTON LA 70438-7754 USA
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Phone: (802) 297-2491
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Email: monotis.xyz@gmail.com
Thank you for choosing Monotis.xyz! We appreciate your trust and support in our mission to help you grow fresh, healthy vegetables at home.